Author Topic: CS3370 Clock Inactive  (Read 3959 times)

yuzhang

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CS3370 Clock Inactive
« on: December 07, 2012, 06:46:45 am »
My CS3370 clock is inactive.  I have tried to turn machine off and on again. nothing happens also cannot extract the data from it . Does anyone have any suggestions?


Thanks
« Last Edit: December 10, 2012, 08:12:42 am by Careen van der Merwe »

Careen van der Merwe

  • CapeSoft
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Re: CS3370 Clock Inactive
« Reply #1 on: December 10, 2012, 08:05:15 am »
Hi Jason,

If your clock is inactive, try the following:
  • Unplug the clock from the wall plug for about two minutes, then plug it back in.
  • If it stays inactive you will need assistance from your dealer's support department.  If the clock is on the LAN, try to ping the address. 
    a.  If you can ping the clock it might still be possible for support to investigate the problem and fix it via a remote connection.  If you can, please forward ports 22, 80 and 443 to the internet to allow support to access the clock directly.  If that is not possible, you would have to contact support to organise a remote session to a pc (with internet access) on your LAN.
    b.  If you are unable to ping the clock, check the network connections.  If that is all ok, please contact your dealer for assistance as you probably have a serious hardware problem.
If the clock is not on the LAN, please contact your dealer to arrange for repair or warranty replacement.