Author Topic: Require Form to be more helpful  (Read 3158 times)

Utkarsh

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Require Form to be more helpful
« on: May 19, 2011, 11:05:25 am »

I have noticed in the "Ask for Help Section" there are a couple of people who have the same problem of the clock being inactive.... The idea of a forum is to provide an answer to the people who have the same problem..Not "We have emailed you for your number We need to contact you to fix the issue"..

Rather it should be.."There could be many problems with the clock..a remote assistance would be the best alternative"..in the meantime you can try doing the following...."

...some more information for the user to take action..!


Rob de Jager

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Require Form to be more helpful
« Reply #1 on: May 19, 2011, 11:34:06 am »

Hi Utkarsh,
 
Thank you for your suggestion. Unfortunately the problem which you are experiencing is a technical problem which can have one of many possible solutions. To provide a generic solution can do more harm than good.
 

Regards
 
 
Rob


Utkarsh

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Require Form to be more helpful
« Reply #2 on: May 19, 2011, 11:54:49 pm »
I agree...Rob after having a brief conversation with you !!